Shipping and Returns Policies
We offer various United States Postal Service (USPS) shipping options to all 50 States in the U.S., including Guam, U.S. Virgin Islands, Puerto Rico, & all APO/FPO/Other military addresses. We also offer international shipping to most countries around the world.
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.
Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.
All applicable customs fees, taxes and duties are the sole responsibility of the customer.
As per U.S. Federal Law, we cannot and do not misrepresent package(s) as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.
Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.
If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.
The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.
If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.
We cannot be held responsible for packaged seized by customs.
For more information on customs and duties charges, please contact your local customs office.
We offer different “Free Shipping” promotions throughout the year. If an order minimum is required to qualify for free shipping, the shopping cart subtotal, after discounts & excluding taxes (AZ residents only) must meet the minimum required dollar amount to qualify.
Free Shipping promotions are valid for U.S. orders, including APO/FPO/all military addresses only.
Orders weighing under 13 oz. that qualify for free shipping are shipped via USPS First Class Mail.
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.
Fraud Protection Policy
All transactions are subject to verification and review by RevPunx, LLC.
We reserve the right to refuse any transaction, sale, or shipment of order(s) due to suspected fraud or unauthorized/illegal activity.
We reserve the right to refuse or cancel any order where a shipping or billing address or credit card information is not verifiable.
Refunds for order cancellations will only be issued to the original payment method used during checkout.
We offer a 10-day return policy on any faulty or unused items, sealed in the original packaging or with prior contact regarding the reason for return. We do not charge a restocking fee, all we ask is that you cover all shipping and insurance costs associated with returning unwanted items.
If we make an error when fulfilling your order, please contact us within 48 hours of receiving your package to initiate a claim. A brief email to firstname.lastname@example.org or using the "contact us" page alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original card used to make your purchase for the full dollar amount of the product(s).
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund. Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
If applicable or requested, we issue store credit in the form of a coupon code for the value of the returned product(s) after receipt and inspection of returned merchandise. Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
Our 10-day return policy does not include coverage of accidents and user errors such dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products.
We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina (unless otherwise stated).
To initiate a return, reach out to us as soon as possible. After confirming your claim please return your product(s) to us within 30 days.
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. RevPunx, LLC is not responsible for loss or damage during transit.
Please send non-apparel returns to:
3638 W Townley Ave.
Phoenix, AZ 85051
Please allow up to 7 business days for us to process all returns.
RevPunx Rad Apparel Returns will be sent to our clothing fulfillment warehouse at the return address received. The address will be given at the time you reach out to us with your claim.